Rosland Capital Customer Reviews
At Rosland Capital, we pride ourselves on our ability to deliver high quality customer service. We work hard to educate our customers on the potential value of gold. Our specialists strive to understand each customer’s unique situation so that we can help them feel confident in their choices. Our customers want and deserve good service, whether it’s from a small local gold dealer or a national seller like Rosland. As such, it is critically important to us that we build and continue to foster a relationship with all of our customers, as you’ll see in the reviews below.
Below, you'll see a selection of reviews from satisfied Rosland Capital customers, with links to many more on our Reach150 site. Naturally we're proud of these reviews, our A+ rating from the Better Business Bureau, and our AAA rating from the Business Consumer Alliance. However, no organization is perfect, and we take any complaints very seriously – if you have any issues you'd like to discuss, please email our Chief Compliance Officer at services@roslandcapital.com or call us toll-free at 1-800-967-5151 and we'll do what we can to help.
Customer Reviews
Scott R. recommends Sr. Account Representative Chase Greenich
April 08, 2022
I just wanted to say that I have been a customer of Rosland Capital for over six years now and have been dealing with Chase Greenich and he has been very professional, very thorough and always available to answer any questions that I have had. He is very knowledgeable and I have enjoyed doing business with him.
Sharon L. recommends Sr. Account Representative Tyler Haugen
April 07, 2022
Knowledgeable, professional, prompt response. Very understanding to this first time buyer.
John D. recommends Sr. Account Representative Nicole Hillebrandt
March 31, 2022
I have bought gold and silver from Rosland Capital and with Nicole Hillebrandt's help has made this purchase very satisfying and with her help has made this a very good experience. Thank You!
Sammie C. recommends Sr. Account Representative Chase Greenich
March 30, 2022
I would like to say how pleased I have been with Chase Greenich. I have had the pleasure of Chase helping me since I contacted Rosland Capital. I am very pleased with his knowledge. And look forward to his assistance in the future.
Ben F. recommends Sr. Account Reps Lauren McCullen and Elisabeth Lund
March 29, 2022
Thank You Lauren and Elisabeth at Rosland Capital for the most professional service and understanding. Their clients needs to buy gold in this crazy world. I highly recommend these two dynamic ladies!
Roy B. recommends Sr. Account Representative Frank Nero
March 29, 2022
I felt very comfortable in the information Frank Nero provided to me prior to deciding to purchase.
Gary K. recommends Sr. Account Representative Frank Nero
March 29, 2022
Frank has been extremely helpful and knowledgeable assisting in my recent precious metals purchases.
Shirley D. recommends Sr. Account Representative John DeMartino
March 29, 2022
I want to thank Rosland Capital and my representative John DeMartino. I had an amazing experience because John was with me throughout the whole process. He really put me at ease with his knowledge and professionalism. I already recommended a friend to John and will continue to do so because I trust they will be taken care of.
Kyle and Jessica R. recommend Sr. Account Representative Frank Nero
March 28, 2022
Frank has done an excellent job guiding us through the experience of buying gold and silver. Frank has been thorough and thoughtful. Listening to our needs every step of the way. Thank you!
Rhett S. recommends Sr. Account Representative Frank Nero
March 28, 2022
Mr. Nero was very helpful & gave his time to help an old man freely. I could not have made my order without his help!
Bill and Mary G. recommend Sr. Account Representative Frank Nero
March 26, 2022
Frank Nero of Rosland Capital is a great guy. He is really good at detail and follow-up.
Don A. recommends Sr. Account Representative John Siewers
March 25, 2022
I would rate my experience as excellent. John has been both helpful and informative.
Don M. recommends Sr. Account Representative John Siewers
March 25, 2022
My first time to use Rosland I got John. He was just great because I didn't know anything on how to order gold. From ordering to shipping he kept me up to date. Since then I have ordered more gold and again it was a pleasure doing business with him. In the future he's my guy for additional gold orders.
Paulette D. recommends Sr. Account Representative Elisabeth Lund
March 24, 2022
Elisabeth is a joy to work with. She has extensive knowledge on the various products available, makes the recommendations based on the needs that I conveyed to her, and made the entire transaction experience easy from signing the agreement to funding the transaction to receiving the product. I highly recommend Elisabeth to anyone who is a first-time purchaser of precious metals and doesn't know how to do it. Elisabeth definitely knows how to guide the new purchaser through the who process and is pleasant to work with.
Steve P. recommends Sr. Account Representative Elisabeth Lund
March 24, 2022
I really appreciate professional advice and courtesy combined. When I contacted Rosland Capital with questions about gold, Elisabeth Lund was the person I spoke with and I was very please with her help.
Rosanne G. recommends Sr. Account Representative Lauren McCullen
March 23, 2022
I started working with Lauren McCullen in 2012 and have been very appreciative of my experience with her and Rosland Capital. Lauren is patient and thorough in answering my questions and does so in a most competent fashion. She made it easy to do business with Rosland and I will continue to seek their services. When buying gold/silver, I'll stick to the professionals.
Tim F. recommends Sr. Account Representative John Siewers
March 23, 2022
John did a great job explaining the different options and gave us a great price! We had a unique request for specific us silver coins which he was able to track down in bulk, thanks again!
Candy M. recommends Sr. Account Representative Heather Ho
March 22, 2022
I would give Heather Ho five stars for her service. She literally gave me hours and hours of her time educating me on metals price history and precious metals IRA so I could make very informed purchases. Heather stays with you during every step of the process so all transactions happen seamlessly! She tracks all deliveries from shipment to delivery to ensure all products are delivered safely to customers. She is also very generous to existing customers by providing gifts when they refer clients to Heather for gold and silver purchases. Best customer service I have ever received for any product I've purchased!
DD F. recommends Sr. Account Representative Heather Ho
March 21, 2022
I would like to recommend Rosland Capital to anyone interested in getting gold or silver. I have been very blessed too have had Heather Ho as my representative at Rosland Capital for thepast 5 years. Heather has helped me with getting gold & silver in part of my IRA. Heather has a great knowledge how to get a job done right. She explains on the phone so you understand what needs to be done on your part as well as what Heather, will do on her part to get the best results for the transaction. I do not know about the other representatives at Rosland Capital, I am sure they are good, but if you want the best, ask for Heather Ho.
Jane A. recommends Sr. Account Representative Heather Ho
March 19, 2022
When I contacted Rosland to get information about purchasing gold/silver, I spoke with Heather Ho. I had many questions since I had no previous experience making such a purchase. Heather was very helpful and explained in great detail the different types of purchases possible and what I could expect as far as values of gold/silver, the different types of coins, etc. There were emails and phone calls exchanged between us over a period of weeks since I had questions and needed more information in order to be comfortable with any purchase I might decide to make. Heather was very patient with me and took time to explain everything I was questioning and would ask me if I understood what she had explained. Sometimes I wasn't sure if I understood correctly and she was always happy to go over whatever my concerns were. She was always pleasant and courteous and helpful. I am glad that I was connected with Heather when I originally called and I am pleased that the entire transaction went smoothly and exactly as she had explained.