Rosland Capital Customer Reviews

At Rosland Capital, we pride ourselves on our ability to deliver high quality customer service. We work hard to educate our customers on the potential value of gold. Our specialists strive to understand each customer’s unique situation so that we can help them feel confident in their choices. Our customers want and deserve good service, whether it’s from a small local gold dealer or a national seller like Rosland. As such, it is critically important to us that we build and continue to foster a relationship with all of our customers, as you’ll see in the reviews below.

Below, you'll see a selection of reviews from satisfied Rosland Capital customers, with links to many more on our Reach150 site. Naturally we're proud of these reviews, our A+ rating from the Better Business Bureau, and our AAA rating from the Business Consumer Alliance. However, no organization is perfect, and we take any complaints very seriously – if you have any issues you'd like to discuss, please email our Chief Compliance Officer at and we'll do what we can to help.

Customer Reviews

stack of gold coins

John P. recommends Sr. Account Representative Heather Ho

December 04, 2022

This was my first time buying from Rosland and it was Heather Ho who made the whole experience so easy and wonderful. She was so thorough, precise, helpful, informative on every little detail possible. I would not hesitate for one minute to use her again because that's how good she is. Thanks again Heather for the most pleasant and wonderful experience.

Gold Bar

Joe P. recommends Sr. Account Representative Tyler Haugen

November 30, 2022

Outstanding Service from start to finish. I am very happy with the product that I ordered.

gold and silver coins

Howell S. recommends Sr. Account Representative Nicole Hillebrandt

October 29, 2022

I'd like to thank Nicole Hillebrandt and Rosland Capital for the help they gave me on investing in precious metals and coins. The process was not complicated and the products are very nice. Nicole helped my wife and I pick a great assorted package and we are very happy with the company and with Nicole. I recommend Rosland Capital to anyone and, if you can, ask for Nicole. She is very knowledgeable about their inventory and about the precious metals world in general.

Pile of gold bars

David S. recommends Sr. Account Representative Nicole Hillebrandt

October 16, 2022

Nicole at Rosland Capital was a great help, from start to finish. Will definitely refer to my friends.

senna gold and silver

Cheryl L. recommends Sr. Account Representative Heather Ho

October 06, 2022

Heather has been extremely knowledgeable, professional, and helpful with every purchase.

Silver Coins

Jack E. recommends Sr. Account Representative Heather Ho

October 04, 2022

Heather Ho has been my representative at Rosland Capital for the last seven years. She has lead me through a number of situations where I didn't know what I was looking for and has helped me pick out items I have always been satisfied with. Anyone interested in buying silver or gold, I would always recommend Heather Ho. She is a very high asset to Rosland Capital.

gold and silver coins

Christan N. recommends Sr. Account Representative Elisabeth Lund

October 01, 2022

I had a great experience buying gold and silver for first time thanks to Elisabeth. She [is] a rockstar when it comes to customer service and she [is] genuine. I highly recommend Rosland.

Sherrin K. recommends Sr. Account Representative Tyler Haugen

Sherrin K. recommends Sr. Account Representative Tyler Haugen

September 12, 2022

Would not want to work with anyone else. I'm just a small investor but Tyler treats me like I'm a big investor. He's an asset for your Company.

Stack of gold coin

Thomas G. recommends Sr. Account Representative Chase Greenich

August 25, 2022

Rosland Capital and my assigned account manager, Chase Greenich, have been very responsive and helpful in administering my account. They have quickly and efficiently executed my asset management orders. I have full confidence in their professionalism and competence in precious metals transactions and current market conditions. I happily recommend their services without reservation.

Gold Coin

Rick W. recommends Sr. Account Representative Tyler Haugen

August 23, 2022

Outstanding service, couldn't be pleased more, ounce again thank you Tyler, look forward to doing business again.

Patrick C. recommends Sr. Account Representative Chase Greenich

Patrick C. recommends Sr. Account Representative Chase Greenich

August 22, 2022

Excellent customer service, Very informative, Very helpful, Excellent products, Excellent suggestions.

Linda B. recommends Sr. Account Representative Chase Greenich

Linda B. recommends Sr. Account Representative Chase Greenich

August 18, 2022

I am so fortunate Chase Greenich helped me with my first ever precious metals acquisition to diversify my portfolio. He explained everything well and made sure I understood all the terms. Shipping was fast! He follows up promptly, returns calls and tracks values. He is my go to guy for precious metals. I highly recommend Chase to anyone even considering precious metals.

Gold Maple Leaf Coin

Kay W. recommends Sr. Account Representative Nicole Hillebrandt

August 09, 2022

My husband and I have really enjoyed working with Nicole. She is very friendly and knows her stuff about precious metals. We will always go with Nicole for the best service.

African Gold Coin

Mark P. recommends Sr. Account Representative Heather Ho

August 08, 2022

I appreciate Heather's willingness to take me on as a new client, my previous agents having moved on. My confidence in the eventual positive outcomes for my precious metals investments has been enhanced. Her knowledge and personability make for a pleasant and again, confidence building customer experience. I look forward to the same in all future activities.

Silver Maple Leaf Coin

Michael R. recommends Sr. Account Representative Elisabeth Lund

August 03, 2022

Elisabeth Lund did an outstanding job of explaining available options and the process involved as a first time buyer. She is a great asset to her team!

stack of gold coins

James H. recommends Sr. Account Representative Erik Von Detten

July 30, 2022

Erik was great to work with. I recommend him.

Jim K. recommends Sr. Account Representative Chase Greenich

Jim K. recommends Sr. Account Representative Chase Greenich

July 30, 2022

I am happy to have the opportunity to express my appreciation for the help and advice Chase Greenich has given. Chase is very knowledgeable and very helpful. He is someone that is easy to talk with. I hold Chase in high regards because of his honesty and integrity. The best part of my meeting Chase is that I now have a wonderful friend for life. Thank you Chase Greenich. Talk to you soon.

Lana H. recommends Sr. Account Representative Elisabeth Lund

Lana H. recommends Sr. Account Representative Elisabeth Lund

July 29, 2022

Elisabeth is professional and courteous. She is very knowledgeable of all the products, price, and availability.

formula 1 abu dhabi grand prix gold and silver coin

Elizabeth L. recommends Sr. Account Representative Elisabeth Lund

July 29, 2022

Elisabeth Lund was very professional and pleasant and knowledgeable of her product. Working with her was my pleasure.

Gold Coins

Marybeth J. recommends Sr. Account Representative Erik Von Detten

July 29, 2022

I would like to commend Erik Von Detten at Rosland Capital for his thoroughness and patience introducing me into the world of investing. Thank you so much.

Frequently Asked Questions

What makes Rosland Capital legit and trustworthy?

Established in 2008, Rosland Capital has helped many thousands of customers seeking to protect their asset portfolios by acquiring gold and silver. Rosland has earned an "A+" rating from the Better Business Bureau and a AAA rating from the Business Consumer Alliance, reflecting the company's dedication to customer service. You can read customer reviews of our dedicated precious metals specialists on sites like Reach150.

Headquartered in Los Angeles, Rosland also has affiliated offices in London, Hong Kong, and Munich, Germany. Rosland is proud to have forged relationships with well-known bodies including the British Museum, Formula 1®, the International Tennis Federation, and the PGA TOUR®, enabling Rosland to offer its customers unique coin collections under these exclusive multi-country licenses in addition to its other precious metals products.

How can I avoid scams when buying gold?

In the opinion of Rosland Capital, scams may arise in the context of grading. Grading is always somewhat subjective, but some companies will do their grading in-house or through one of the less reputable grading services. Others, as the FTC warns, create counterfeit grading documents or place lower grade coins in cases labeled with a higher grade. You’ll want to know that what you buy has been graded by the Professional Coin Grading Service (PCGS) or the Numismatic Guaranty Service (NGC). Each coin they grade has a serial number so you check its authenticity, if you have any doubts, and they come in sonically-sealed, tamper-proof containers or "slabs."

Rosland Capital recommends doing your research to help avoid scams. The most important thing is to make sure you’re dealing with a reputable company that is dedicated to customer service.

Always ask for a full written Customer Agreement. Rosland Capital will not consider you a customer, or process your order, till we have your signed Customer Agreement - neither side wants any uncertainty in an important transaction like the purchase of gold.

Be clear about any fees or commissions that you’ll be paying - different companies have different practices.

Make sure you get a the company’s return policy, and make sure you understand whether fees or commissions will be charged if you sell back to the company you’re buying from.

If you’re not taking delivery of your precious metals, with an IRA transaction for example, make sure you know the arrangements for custodianship of the metals.

Research spot prices and wholesale prices. As an individual buyer you won’t be paying either spot or wholesale prices - that’s how dealers make a living - but they’re a useful point of reference.

You’ll want to understand whether you’re buying bullion, whose value is driven by its metal content, or "numismatic" coins that, as the FTC puts it, "have a market value that exceeds their face value or their metal content".

Consider the tax implications of what you’re doing. Coin sellers are not typically able to give tax advice, so make sure you understand the issues.

What to look for in a good precious metals firm?

You will want to find a firm that has a good track record and accreditations from reputable organizations such as the Better Business Bureau and the Business Consumer Alliance. Look for a gold firm that has been in business for a solid amount of time. Be wary of “start-up” precious metals companies. These are not always easy to spot; however, you can find information on the website that will give you insight into how long they have been in business and the types of information they can provide. In addition, look for a firm that cares about keeping you informed by offering an information-based website that reflects their understanding of what you will need to know as a purchaser of gold.

Where does Rosland Capital store precious metals?

Rosland Capital does not store precious metals. Many Rosland customers choose home delivery of their purchases, but some nominate secure facilities of their own choosing to which Rosland can arrange delivery. A frequent choice is the Delaware Depository, also referred to as DDSC, which describes itself as "the largest precious metals depository located outside New York City”. Home storage is not an option for precious metals held in an IRA.

Can I own physical gold with Rosland Capital?

Yes. Rosland only deals with physical gold, not ETFsor other digital formats. The gold Rosland sells is delivered to customers, or if customers prefer, sent to a secure storage facility. In the case of gold or other precious metals sold for inclusion in precious metal IRAs, these are all held for customers at secured facilities.

Does Rosland Capital give updates on my gold or precious metal investments?

We feel it's important to clearly state that Rosland does not provide investment advice or tax advice. Rosland sells physical precious metals to its customers. Those customers have a designated sales representative who takes care of their precious metals needs. The representative is available to discuss present values and their relationship to historical prices. Any customer needing help with this is welcome to contact Rosland by emailing