Rosland Capital Customer Reviews

At Rosland Capital, we pride ourselves on our ability to deliver high quality customer service. We work hard to educate our customers on the potential value of gold. Our specialists strive to understand each customer’s unique situation so that we can help them feel confident in their choices. Our customers want and deserve good service, whether it’s from a small local gold dealer or a national seller like Rosland. As such, it is critically important to us that we build and continue to foster a relationship with all of our customers, as you’ll see in the reviews below.

Below, you'll see a selection of reviews from satisfied Rosland Capital customers, with links to many more on our Reach150 site. Naturally we're proud of these reviews, our A+ rating from the Better Business Bureau, and our AAA rating from the Business Consumer Alliance. However, no organization is perfect, and we take any complaints very seriously – if you have any issues you'd like to discuss, please email our Chief Compliance Officer at or call us toll-free at 1-800-967-5151 and we'll do what we can to help.

Customer Reviews

Patty M. recommends Sr. Sales Representative Heather Ho

Patty M. recommends Sr. Sales Representative Heather Ho

April 15, 2024

Heather Ho has been my contact with Rosland Capital since 2020. I could not ask for anyone more knowledgeable, compassionate, and honest. When you trust the person taking care of your assets that says a lot! I highly recommend Heather, she's so kind and patient. She makes sure you understand what is taking place. I'm so thankful to do business with her. In my experience, when doing business with a company, you're doing business with the person you are in contact with. I'm thankful for Heather....I wish her the best of the best, she definitely deserves it.

Pile of gold bars

Mark M. recommends Sr. Sales Representative Larissa La Gasse

April 08, 2024

Larissa La Gasse is my representative at Rosland; she is professional, and I have appreciated her service over the years, she made buying precious metals a smooth and fun experience. Larissa cares and will go above and beyond, and make sure everything is correct. She comes highly recommended; anyone would be fortunate to have her as their representative at Rosland Capital.

Gold Coins

Betty G. recommends Sr. Sales Representative Larissa La Gasse

April 02, 2024

We have dealt with Larissa for a few years now. She is very knowledgeable and helpful. I would recommend her to anyone.

Stack of Silver Coins

Gail L. recommends Sr. Sales Representative Michael Shaver

March 28, 2024

Michael Shaver is an exceptional rep who patiently answered all my questions regarding a silver purchase. He made me feel confident in my decision to purchase. His knowledge is appreciated. Thank you.

gold and silver coins

John R. recommends Sr. Sales Representative Larissa La Gasse

March 28, 2024

In the past two years that I’ve been working with Larissa, she has been very helpful. She responds to my questions in a timely manner and always insures that I understand her responses. She is a real professional, someone that is a real asset to Rosland. She is knowledgeable and goes out of her way to make sure you understand the answer she provided you.

Mark S. recommends Sr. Sales Representative Chase Greenich

Mark S. recommends Sr. Sales Representative Chase Greenich

March 27, 2024

Chase was great, explained everything very well, easy to talk to and fantastic to work with. Seldom give five stars but Chase is a winner!

Pile of gold bars

Latonia C. recommends Sr. Sales Representative Joseph Parker

February 21, 2024

It has been a great experience working with my representative with Rosland. He has been very responsive and helpful during the process and made it simple for me. I appreciate the genuine kindness and patience during this time, while I made the decision to purchase precious metals.

Gold Coins

Adrienne C. recommends Sr. Sales Representative Joseph Parker

February 10, 2024

I wanted to purchase precious metals to have a well rounded portfolio. I called Rosland Capital and spoke with Joseph Parker. He was very knowledgeable and professional. He took the time to answer all of my questions and made me feel very comfortable with my decision...I highly recommend anyone interested in precious metals to contact Joseph.

Maple Leaf Coin

Jorge A. recommends Sr. Sales Representative Daniel Castillo

February 05, 2024

I first saw the commercial on the Fox News Channel. Then I called and spoke to Daniel Castillo for the first time . Daniel made the purchasing process very professional and knowledgeable. He explained from start to finish and that’s exactly how it played out. I would recommend Rosland Capital to anyone who’s interested in gold and silver....Thank you, Daniel Castillo.

Gold Bar

Lorraine A. recommends Sr. Sales Representative Jason Dark

January 29, 2024

Our contact person has been great at making himself available. We appreciate his communication skills. He has let us know every step of the process how our transaction is proceeding. Great working with you!

Silver Eagle Coin

Johnathan S. recommends Sr. Sales Representative Michael Shaver

January 26, 2024

I found the process with Rosland Capital to be very easy. Mike was very informative and insured that I was aware of all the nuances of purchasing gold. Well, I have purchased silver and did have some gold, this was a major purchase for me. Mike insured that I was fully aware that this was a long-term purchase and that gold prices fluctuate often. His customer service was outstanding. As a result of his attention to my needs, I was able to obtain two additional gold coins. I will definitely consider Rosland in any future gold or silver purchases

gold and silver coins

Bob T. recommends Sr. Sales Representative Jason Dark

January 26, 2024

Easy to work with. Jason took time to answer all my questions and gave best price of all the companies I contacted.

stack of gold coins

Andrew F. recommends Sr. Sales Representative Jason Dark

January 24, 2024

Rosland Capital is a solid outfit and Jason Dark is great to work with. He's got enthusiasm for the product and knows what he's talking about. I will definitely be working with him on a future purchase.

gold and silver coins

Johnny & Betty S. recommend Sr. Sales Representative Jason Dark

January 17, 2024

We felt confident in working with you. We had thought we would not like dealing with someone so far away but your professional presentation and follow up was greatly appreciated. We certainly will continue to use you for any precious metal purchases.

gold coins on scale

John F. recommends Sr. Sales Representative Jason Dark

January 12, 2024

Jason Dark at Rosland Capital was referred to me....I was interested in purchasing some gold coins and really did not know how to go about doing it. I called Rosland and talked to Jason and was happy with our initial conversation and felt confident in dealing with him. Over the last couplie of years I have made additional purchases and have been very satisfied....

Ezra S. recommends Sr. Sales Representative Jason Dark

Ezra S. recommends Sr. Sales Representative Jason Dark

January 10, 2024

I think Jason Dark is an awesome representative for Rosland Capital. Very professional, patient, easy to talk to...Thank you, Jason!

Michael G. recommends Sr. Sales Representative Jason Dark

Michael G. recommends Sr. Sales Representative Jason Dark

January 10, 2024

I am very satisfied with my rep. Always helpful with information and very courteous.

Silver Coins

Rama D. recommends Sr. Sales Representative Jason Dark

January 08, 2024

I am new to buying coins but my rep Jason Dark has been very helpful assisting through the process and making the experience enjoyable for me. I would recommend this company. There was no pressure and the whole process felt organic.

Dennis N. recommends Sr. Sales Representative Jason Dark

Dennis N. recommends Sr. Sales Representative Jason Dark

January 05, 2024

My contact person, Jason Dark was very helpful and explained everything to my satisfaction. He took the time to answer all of my questions and I felt very comfortable completing my purchase through Rosland Capital.

Carlene B. recommends Sr. Sales Representative Jason Dark

Carlene B. recommends Sr. Sales Representative Jason Dark

December 07, 2023

Jason Dark has done a very good job helping me purchase gold. He’s always there to answer questions and guide me to a good purchase. I will recommend him to anyone interested in purchasing gold.

Frequently Asked Questions

What makes Rosland Capital legit and trustworthy?

Established in 2008, Rosland Capital has helped many thousands of customers seeking to diversify their assets by acquiring gold and silver. Rosland has earned an "A+" rating from the Better Business Bureau and a AAA rating from the Business Consumer Alliance, reflecting the company's dedication to customer service. You can read customer reviews of our dedicated precious metals specialists on sites like Reach150.

Headquartered in Los Angeles, Rosland also has affiliated offices in London, Hong Kong, and Munich, Germany. Rosland is proud to have forged relationships with well-known bodies including the British Museum, Formula 1®, the International Tennis Federation, and the PGA TOUR®, enabling Rosland to offer its customers unique coin collections under these exclusive multi-country licenses in addition to its other precious metals products.

How can I avoid scams when buying gold?

In the opinion of Rosland Capital, scams may arise in the context of grading. Grading is always somewhat subjective, but some companies will do their grading in-house or through one of the less reputable grading services. Others, as the FTC warns, create counterfeit grading documents or place lower grade coins in cases labeled with a higher grade. You’ll want to know that what you buy has been graded by the Professional Coin Grading Service (PCGS) or the Numismatic Guaranty Service (NGC). Each coin they grade has a serial number so you check its authenticity, if you have any doubts, and they come in sonically-sealed, tamper-proof containers or "slabs."

Rosland Capital recommends doing your research to help avoid scams. The most important thing is to make sure you’re dealing with a reputable company that is dedicated to customer service.

Always ask for a full written Customer Agreement. Rosland Capital will not consider you a customer, or process your order, until we have your signed Customer Agreement - neither side wants any uncertainty in an important transaction like the purchase of gold. You should read the Customer Agreement thoroughly and if you have any questions, ask your Rosland Account Representative.

Be clear about any fees or commissions that you’ll be paying - different companies have different practices.

Make sure you get a company’s return policy, and make sure you understand whether fees or commissions will be charged if you sell back to the company you’re buying from.

If you’re not taking delivery of your precious metals, with an IRA transaction for example, make sure you know the arrangements for custodianship of the metals.

Research spot prices and wholesale prices. As an individual buyer you won’t be paying either spot or wholesale prices - that’s how dealers make a living - but they’re a useful point of reference.

You’ll want to understand whether you’re buying bullion, whose value is driven by its metal content, or "numismatic" coins that, as the FTC puts it, "have a market value that exceeds their face value or their metal content".

Consider the tax implications of what you’re doing. Coin sellers are not typically able to give tax advice, so make sure you understand the issues.

What to look for in a good precious metals firm?

You will want to find a firm that has a good track record and accreditations from reputable organizations such as the Better Business Bureau and the Business Consumer Alliance. Look for a precious metals firm that has been in business for a solid amount of time. Be wary of “start-up” precious metals companies. These are not always easy to spot; however, you can find information on the website that will give you insight into how long they have been in business and the types of information they can provide. In addition, look for a firm that cares about keeping you informed by offering an information-based website that reflects their understanding of what you will need to know as a purchaser of precious metals.

Where does Rosland Capital store precious metals?

Rosland Capital does not store precious metals. Many Rosland customers choose home delivery of their purchases, but some nominate secure facilities of their own choosing to which Rosland can arrange delivery. A frequent choice is the Delaware Depository, also referred to as DDSC, which describes itself as "the largest precious metals depository located outside New York City”. Home storage is not an option for precious metals held in an IRA.

Can I own physical gold with Rosland Capital?

Yes. Rosland only deals with physical gold, not ETFs or other digital formats. The gold Rosland sells is delivered to customers, or if customers prefer, sent to a secure storage facility. In the case of gold or other precious metals sold for inclusion in precious metal IRAs, these are all held for customers at secured facilities.

Does Rosland Capital give updates on my gold or precious metal holdings?

We feel it's important to clearly state that Rosland does not provide investment advice, financial advice, retirement planning advice or tax advice. Rosland sells physical precious metals to its customers, nothing more. Those customers have a designated sales representative who takes care of their precious metals needs. The representative is available to discuss present values and their relationship to historical prices. Any customer needing help with this is welcome to contact Rosland by emailing