Rosland Capital Customer Reviews
At Rosland Capital, we pride ourselves on our ability to deliver high quality customer service. We work hard to educate our customers on the potential value of gold. Our specialists strive to understand each customer’s unique situation so that we can help them feel confident in their choices. Our customers want and deserve good service, whether it’s from a small local gold dealer or a national seller like Rosland. As such, it is critically important to us that we build and continue to foster a relationship with all of our customers, as you’ll see in the reviews below.
Below, you'll see a selection of reviews from satisfied Rosland Capital customers, with links to many more on our Reach150 site. Naturally we're proud of these reviews, our A+ rating from the Better Business Bureau, and our AAA rating from the Business Consumer Alliance. However, no organization is perfect, and we take any complaints very seriously – if you have any issues you'd like to discuss, please email our Chief Compliance Officer at email@example.com and we'll do what we can to help.
Allen R. recommends Sr. Account Representative Heather Ho
April 15, 2023
Heather Ho is an amazing rep! She handled my transaction with professional and responsible actions....I really don't what else to say except why trust anyone else when you can access her talent! If I could give her 1 million stars, I would!
John F. recommends Sr. Account Representative Heather Ho
March 23, 2023
Heather Ho is a star in the precious metals arena. She will take the time to educate a would be client. She is friendly, courteous and professional. I would recommend her to anyone seeking to buy gold or silver. Thanks Heather
James S. recommends Sr. Account Representative Heather Ho
March 15, 2023
To who this may pertain to. I felt compelled to give a review to Heather Ho as she has been so kind to me in my meager purchase during Covid....Each time she has seemed more interested in my well being, than trying to make a commission sale. This day and time is a rare and fresh breath of air. Thank You Rosland for having people you feel like you can trust.
Jonathan T. recommends Sr. Account Representative Heather Ho
March 14, 2023
Heather Ho is a great help with my questions and better information made simple to understand for myself with precious metals for retirement. When it's time to hang up the hat and accept its time for retirement, thank you Heather for your help along the way with your quickness to answer a call. Thank you for your service.
Robin U. recommends Sr. Account Representative Heather Ho
March 13, 2023
Heather has been a true blessing to me with her knowledge of Gold and silver! I would definitely recommend her!
Erin S. recommends Sr. Account Representative Nai Barbero
February 18, 2023
When I requested a free gold kit, I expected to be sent a packet of brochures in the mail and then left to try and figure out the rest on my own. I couldn't have been more wrong! A representative, Nai Barbero, contacted me personally, answered all of my questions.... I was blown away. My order was small, but Nai gave his time and attention to me freely and graciously. He followed through with me on every step. I could not have asked for better or more personal service.
Terry H. recommends Sr. Account Representative Frank Nero
February 17, 2023
Frank had been true to his word, easy to cooperate with and we will be glad to work with him in the future. Pleased that he was very informative .
Jana K. recommends Sr. Account Representative Shawn Tunney
February 17, 2023
Shawn was very helpful with the process as it was my first time purchasing silver coins. I will definitely contact him in the future. Very good experience! Thank you!
Shirley D. recommends Sr. Account Representative John DeMartino
February 05, 2023
I had a great experience with Rosland and John DeMartino. He was very transparent and professional. Every step of the way, he was available and patient with all my questions. I will do repeat business and refer to him. Thanks to Rosland and John.
Benjamin B. recommends Sr. Account Representative Frank Nero
February 02, 2023
Very professional, was an overall good experience easy process. Thank you!
Carolyn R. recommends Sr. Account Representative Shawn Tunney
February 02, 2023
Fast response times and very helpful. Shawn has made buying silver easy.
Mark P. recommends Sr. Account Representative Heather Ho
January 13, 2023
Again, Heather does a great job, this time in a follow-up discussion. Touching on quite a few topics related to my metals, my understanding has been greatly enhanced. Sensing her busy customer support load, I appreciate her timely response and unrushed support.
John P. recommends Sr. Account Representative Heather Ho
December 04, 2022
This was my first time buying from Rosland and it was Heather Ho who made the whole experience so easy and wonderful. She was so thorough, precise, helpful, informative on every little detail possible. I would not hesitate for one minute to use her again because that's how good she is. Thanks again Heather for the most pleasant and wonderful experience.
Joe P. recommends Sr. Account Representative Tyler Haugen
November 30, 2022
Outstanding Service from start to finish. I am very happy with the product that I ordered.
Howell S. recommends Sr. Account Representative Nicole Hillebrandt
October 29, 2022
I'd like to thank Nicole Hillebrandt and Rosland Capital for the help they gave me on investing in precious metals and coins. The process was not complicated and the products are very nice. Nicole helped my wife and I pick a great assorted package and we are very happy with the company and with Nicole. I recommend Rosland Capital to anyone and, if you can, ask for Nicole. She is very knowledgeable about their inventory and about the precious metals world in general.
David S. recommends Sr. Account Representative Nicole Hillebrandt
October 16, 2022
Nicole at Rosland Capital was a great help, from start to finish. Will definitely refer to my friends.
Cheryl L. recommends Sr. Account Representative Heather Ho
October 06, 2022
Heather has been extremely knowledgeable, professional, and helpful with every purchase.
Jack E. recommends Sr. Account Representative Heather Ho
October 04, 2022
Heather Ho has been my representative at Rosland Capital for the last seven years. She has lead me through a number of situations where I didn't know what I was looking for and has helped me pick out items I have always been satisfied with. Anyone interested in buying silver or gold, I would always recommend Heather Ho. She is a very high asset to Rosland Capital.
Christan N. recommends Sr. Account Representative Elisabeth Lund
October 01, 2022
I had a great experience buying gold and silver for first time thanks to Elisabeth. She [is] a rockstar when it comes to customer service and she [is] genuine. I highly recommend Rosland.
Sherrin K. recommends Sr. Account Representative Tyler Haugen
September 12, 2022
Would not want to work with anyone else. I'm just a small investor but Tyler treats me like I'm a big investor. He's an asset for your Company.
Frequently Asked Questions
What makes Rosland Capital legit and trustworthy?
Established in 2008, Rosland Capital has helped many thousands of customers seeking to protect their asset portfolios by acquiring gold and silver. Rosland has earned an "A+" rating from the Better Business Bureau and a AAA rating from the Business Consumer Alliance, reflecting the company's dedication to customer service. You can read customer reviews of our dedicated precious metals specialists on sites like Reach150.
Headquartered in Los Angeles, Rosland also has affiliated offices in London, Hong Kong, and Munich, Germany. Rosland is proud to have forged relationships with well-known bodies including the British Museum, Formula 1®, the International Tennis Federation, and the PGA TOUR®, enabling Rosland to offer its customers unique coin collections under these exclusive multi-country licenses in addition to its other precious metals products.
How can I avoid scams when buying gold?
In the opinion of Rosland Capital, scams may arise in the context of grading. Grading is always somewhat subjective, but some companies will do their grading in-house or through one of the less reputable grading services. Others, as the FTC warns, create counterfeit grading documents or place lower grade coins in cases labeled with a higher grade. You’ll want to know that what you buy has been graded by the Professional Coin Grading Service (PCGS) or the Numismatic Guaranty Service (NGC). Each coin they grade has a serial number so you check its authenticity, if you have any doubts, and they come in sonically-sealed, tamper-proof containers or "slabs."
Rosland Capital recommends doing your research to help avoid scams. The most important thing is to make sure you’re dealing with a reputable company that is dedicated to customer service.
Always ask for a full written Customer Agreement. Rosland Capital will not consider you a customer, or process your order, till we have your signed Customer Agreement - neither side wants any uncertainty in an important transaction like the purchase of gold.
Be clear about any fees or commissions that you’ll be paying - different companies have different practices.
Make sure you get a the company’s return policy, and make sure you understand whether fees or commissions will be charged if you sell back to the company you’re buying from.
If you’re not taking delivery of your precious metals, with an IRA transaction for example, make sure you know the arrangements for custodianship of the metals.
Research spot prices and wholesale prices. As an individual buyer you won’t be paying either spot or wholesale prices - that’s how dealers make a living - but they’re a useful point of reference.
You’ll want to understand whether you’re buying bullion, whose value is driven by its metal content, or "numismatic" coins that, as the FTC puts it, "have a market value that exceeds their face value or their metal content".
Consider the tax implications of what you’re doing. Coin sellers are not typically able to give tax advice, so make sure you understand the issues.
What to look for in a good precious metals firm?
You will want to find a firm that has a good track record and accreditations from reputable organizations such as the Better Business Bureau and the Business Consumer Alliance. Look for a gold firm that has been in business for a solid amount of time. Be wary of “start-up” precious metals companies. These are not always easy to spot; however, you can find information on the website that will give you insight into how long they have been in business and the types of information they can provide. In addition, look for a firm that cares about keeping you informed by offering an information-based website that reflects their understanding of what you will need to know as a purchaser of gold.
Where does Rosland Capital store precious metals?
Rosland Capital does not store precious metals. Many Rosland customers choose home delivery of their purchases, but some nominate secure facilities of their own choosing to which Rosland can arrange delivery. A frequent choice is the Delaware Depository, also referred to as DDSC, which describes itself as "the largest precious metals depository located outside New York City”. Home storage is not an option for precious metals held in an IRA.
Can I own physical gold with Rosland Capital?
Yes. Rosland only deals with physical gold, not ETFsor other digital formats. The gold Rosland sells is delivered to customers, or if customers prefer, sent to a secure storage facility. In the case of gold or other precious metals sold for inclusion in precious metal IRAs, these are all held for customers at secured facilities.
Does Rosland Capital give updates on my gold or precious metal investments?
We feel it's important to clearly state that Rosland does not provide investment advice or tax advice. Rosland sells physical precious metals to its customers. Those customers have a designated sales representative who takes care of their precious metals needs. The representative is available to discuss present values and their relationship to historical prices. Any customer needing help with this is welcome to contact Rosland by emailing firstname.lastname@example.org.