Rosland Capital Customer Reviews
At Rosland Capital, we pride ourselves on our ability to deliver high quality customer service. We work hard to educate our customers on the potential value of gold. Our specialists strive to understand each customer’s unique situation so that we can help them feel confident in their choices. Our customers want and deserve good service, whether it’s from a small local gold dealer or a national seller like Rosland. As such, it is critically important to us that we build and continue to foster a relationship with all of our customers, as you’ll see in the reviews below.
Below, you'll see a selection of reviews from satisfied Rosland Capital customers, with links to many more on our Reach150 site. Naturally we're proud of these reviews, our A+ rating from the Better Business Bureau, and our AAA rating from the Business Consumer Alliance. However, no organization is perfect, and we take any complaints very seriously – if you have any issues you'd like to discuss, please email our Chief Compliance Officer at services@roslandcapital.com or call us toll-free at 1-800-967-5151 and we'll do what we can to help.
Customer Reviews
Sarah V. recommends Sr. Sales Representative Heather Ho
November 14, 2023
Heather has been fantastic! My Dad is not doing well and she has been very informative and helpful throughout the process of helping me.... I would recommend her to anyone who is looking, she is very knowledgeable, responsive and follows through to make sure she is helping anyway she can.
Steve E. recommends Sr. Sales Representative Erik von Detten
November 13, 2023
Wonderful Service. Erik has been great to deal with and all transactions have been completed with the best service I have seen.
Kandi M. recommends Sr. Sales Representative Heather Ho
November 11, 2023
My representative, Heather Ho, at Rosland Capital Capital LLC is the most responsive, most thorough and most knowledgeable representative I have ever dealt with....Heather constantly keeps her metal buyers up to date on order progress and will regularly call or text you to keep you informed. Heather will even call you the day before and the day of delivery to make sure you received your entire order. I should know since, I have personally used Heather Ho as my Rosland Capital LLC representative 4 times since 2021 for mine and my mother's metal purchases. Heather, even helped me roll-over my federal retirement 401k to a precious metal backed gold and silver IRA. The whole process was seamless and without issue....Have recommended Heather to some of my friends and she has even helped them make their purchases as well.
Anne B. recommends Sr. Sales Representative Erik von Detten
November 09, 2023
Excellent Service! Very efficient in service. I signed up right away with Rosland Capital!
Wayne T. recommends Sr. Sales Representative Michael Shaver
November 07, 2023
I have made gold and silver purchases from Rosland Capital and have always dealt with Michael Shaver. He is knowledgeable, helpful and friendly. When I buy gold and silver in the future, I will do business with Michael.
Steve E. recommends Sr. Sales Representative Erik von Detten
November 03, 2023
Wonderful Service. Erik has been great to deal with and all transactions have been completed with the best service I have seen.
Nicholas F. recommends Sr. Sales Representative Frank Nero
October 31, 2023
Glad to Work with Frank. Took care of my order & was very in touch.
Ken C. recommends Sr. Sales Representative Frank Nero
October 27, 2023
Frank has guided me and been very helpful in my purchasing some gold and silver. We have talked several times and communicated on the internet. He has been very honest in guiding me. He is a very good Rosland employee. Thanks, Frank.
Theodore K. recommends Sr. Sales Representative Heather Ho
October 27, 2023
Glad to have Heather Ho as my sales representative....She shares in a very constructive fashion what she has learned with her clients so that they can make the best decision for themselves. Plus, she has a fine sense of humor which we need more of these days. I regard her as a true Rosland Capital professional.
William C. recommends Sr. Sales Representative Chase Greenich
October 19, 2023
Chase is very knowledgeable and patient. He guided me through the process. He seemed to care about my personal life.
Cindy B. recommends Sr. Sales Representative Frank Nero
September 28, 2023
Frank was so patient and helpful getting me setup with the metals and gold couldn't have had a better experience.
Jennifer H. recommends Sr. Sales Representative Chase Greenich
September 18, 2023
I have made several purchases through Rosland Capital with Chase Greenich. He made it easy and encouraged me along the way since as the wife I was making these decisions with my husband's 401K money. Just a little stressful. He guided me every step of the way and follows up with me as we go through these turbulent times. He shares his knowledge so I feel very confident in the purchases I made. I am grateful.
Al V. recommends Sr. Sales Representative Chase Greenich
September 10, 2023
I purchased my first 6 gold coins about 6 years ago. Not too long ago, I've converted both my wife and my 401k over to gold and silver and Chase helped me all the way with his knowledge of gold and silver. As long as he's with Rosland Capital, he will always be my go to. I'm proud to call him a friend.
Daniel M. recommends Sr. Sales Representative Chase Greenich
August 29, 2023
I have made three purchases of gold or silver from Rosland Capital over the last nine years. Senior Sales Representative Chase Greenich has made the purchasing experience easy and straightforward...I have given Rosland Capital a 5-star rating, because I feel they have done a very good job, but I have not purchased gold from any other company, to have a point of comparison.
Allen R. recommends Sr. Account Representative Heather Ho
April 15, 2023
Heather Ho is an amazing rep! She handled my transaction with professional and responsible actions....I really don't know what else to say except why trust anyone else when you can access her talent! If I could give her 1 million stars, I would!
John F. recommends Sr. Account Representative Heather Ho
March 23, 2023
Heather Ho is a star in the precious metals arena. She will take the time to educate a would be client. She is friendly, courteous and professional. I would recommend her to anyone seeking to buy gold or silver. Thanks Heather
James S. recommends Sr. Account Representative Heather Ho
March 15, 2023
To who this may pertain to. I felt compelled to give a review to Heather Ho as she has been so kind to me in my meager purchase during Covid....Each time she has seemed more interested in my well being, than trying to make a commission sale. This day and time is a rare and fresh breath of air. Thank You Rosland for having people you feel like you can trust.
Jonathan T. recommends Sr. Account Representative Heather Ho
March 14, 2023
Heather Ho is a great help with my questions and better information made simple to understand for myself with precious metals for retirement. When it's time to hang up the hat and accept its time for retirement, thank you Heather for your help along the way with your quickness to answer a call. Thank you for your service.
Robin U. recommends Sr. Account Representative Heather Ho
March 13, 2023
Heather has been a true blessing to me with her knowledge of Gold and silver! I would definitely recommend her!
Erin S. recommends Sr. Account Representative Nai Barbero
February 18, 2023
When I requested a free gold kit, I expected to be sent a packet of brochures in the mail and then left to try and figure out the rest on my own. I couldn't have been more wrong! A representative, Nai Barbero, contacted me personally, answered all of my questions.... I was blown away. My order was small, but Nai gave his time and attention to me freely and graciously. He followed through with me on every step. I could not have asked for better or more personal service.