Rosland Capital Customer Reviews
At Rosland Capital, we pride ourselves on our ability to deliver high quality customer service. We work hard to educate our customers on the potential value of gold. Our specialists strive to understand each customer’s unique situation so that we can help them feel confident in their choices. Our customers want and deserve good service, whether it’s from a small local gold dealer or a national seller like Rosland. As such, it is critically important to us that we build and continue to foster a relationship with all of our customers, as you’ll see in the reviews below.
Below, you'll see a selection of reviews from satisfied Rosland Capital customers, with links to many more on our Reach150 site. Naturally we're proud of these reviews, our A+ rating from the Better Business Bureau, and our AAA rating from the Business Consumer Alliance. However, no organization is perfect, and we take any complaints very seriously – if you have any issues you'd like to discuss, please email our Chief Compliance Officer at services@roslandcapital.com or call us toll-free at 1-800-967-5151 and we'll do what we can to help.
Customer Reviews
Kieran M. recommends Sr. Account Representative Erik von Detten
July 07, 2022
I had a good experience. My questions were answered with satisfaction.
Mark S. recommends Sr. Account Representative Erik von Detten
July 07, 2022
Erik at Rosland was very helpful in transferring my old IRA out of the stock market and into Gold and Silver. He guided me through every step. I'm very satisfied with Rosland Capital’s service.
Angela C. recommends Sr. Account Representative Erik von Detten
July 07, 2022
Good Company with great communication. Our Account Representative Erik is always on top of changes in the market and keeps us informed. I would and have recommended Rosland Capital to friends and family.
Elizabeth C. recommends Sr. Account Representative Erik von Detten
July 07, 2022
I have just finished my third opportunity to be supported by Rosland Capital/Erik von Detten. In this case, it was a traditional IRA rollover involving four contact points, all needing to be managed during the many "high touch" activities that took place, requiring and ensuring the accuracy and timeliness of the distribution… I feel safe and well cared for... simply put, I sleep well at night.
Chanel C. recommends Sr. Account Representative Heather Ho
July 06, 2022
Exceptional! A company with heart and integrity. My purchase of gold via their Account Representative, Heather Ho, has already paid back in high dividends. Heather's ongoing, reliable customer support is a great comfort. I just called her for advice on Silver purchased from another company since my concern was getting the best "Buy-back" rate from a well-known, yet bankrupt organization. I'm a 100% Disabled Veteran that totally relies on people who I can trust. I'm grateful that Rosland is a strong firm that can afford Account Representatives with her high caliber level of expertise who genuinely cares for their customers. I also realize how important a firm's reputation is in terms of predicting whether they'll still be around when it's time to contact them for a reliable "Buy-back." I genuinely feel like I'm in good hands with Rosland.
John P. recommends Sr. Account Representative Tyler Haugen
July 05, 2022
Might have made a mistake without your help. Thank you so much, Tyler.
Marylou H. recommends Sr. Account Representative Chase Greenich
July 03, 2022
Chase at Rosland really helped us with all of our concerns as first time gold buyers. He's very knowledgeable and personable and we feel very comfortable with Chase handling our transactions.
Herbert T. recommends Sr. Account Representative Michael Shaver
June 27, 2022
I like doing business with Michael ****** and Rosland Capital
Rob W. recommends Sr. Account Representative Heather Ho
June 24, 2022
My wife and I are extremely pleased with Heather. She is very professional, thorough, and has the goal of getting to your needs/wants. We are more than pleased with Heather and look forward to doing future transactions with her.
Myron Z. recommends Sr. Account Representative Heather Ho
June 09, 2022
Back in 2018 we lucked out in our first foray into precious metals landing, as we did, into Heather's care. In 2022 we have returned to Heather by choice. She has earned our repeat business. And if the need should arise again in the future, we will return again (and yet again). Heather Ho is a true professional, with endless patience she walks you through the entire process taking the time to explain the specifics of each step you take. Both the positives and negatives of each option are fully explained allowing each customer to make the choices best for them. Despite requests to hear specific items repeated two or three times, Heather patiently reviewed them with me. If you've decided to make the choice to transfer a portion of your IRA/Savings into precious metals, make sure you also choose Heather to be your Account Representative. And Heather works at Rosland.
Marlene A. recommends Sr. Account Representative Chase Greenich
June 08, 2022
Chase Greenich was fantastic to deal with at Rosland Capital. He went above and beyond to assist my husband and I… We would highly recommend Chase Greenich to others.
Richard H. recommends Sr. Account Representative Sean Notaro
June 04, 2022
EXCELLENT PROFESSIONAL SERVICE! EVERYTHING WAS THOROUGHLY COVERED AND THEY WERE VERY HELPFUL!
Phillip W. recommends Sr. Account Representative Heather Ho
May 26, 2022
From the very beginning, Heather's immediate response time is what impressed me most. She stayed in constant contact with me throughout the entire process, which can be very daunting to the novice. She walked me through the process, assisted with my company to transition the IRA rollover seamlessly, gave me every available discount and then some. She followed up every step of the way, answered every question and followed up after the process was completed to make sure I understood what was done, and that I was satisfied. I highly recommend Rosalind Capital in general and Heather Ho in particular if you want top quality service...
Carolyn R. recommends Sr. Account Representative Shawn Tunney
May 25, 2022
My experience with Shawn Tunney and Rosland Capital was confident and professional. Shawn was knowledgeable and patient in explaining the process to my satisfaction.
Timothy C. recommends Sr. Account Representative Frank Nero
May 25, 2022
…First of all, Frank Nero was affable, knowledgeable and professional and was very persistent with staying in touch. As a newbie, I knew little about navigating my way through this type of commitment. He was ready to answer any questions I may have had from the simple and naive to the more complex. A man of good stewardship and trustworthiness. I am now an owner of gold & silver and feeling great about it. Thank you Frank Nero and Rosland Capital.
James H. recommends Sr. Account Representative Frank Nero
May 23, 2022
I am very pleased with my dealings with Rosland Capital and especially with Frank Nero.
Judy B. recommends Sr. Account Representative Frank Nero
May 23, 2022
My first purchase with Frank Nero & Rosland Capital went wonderfully well. I found Frank to be most informative, very helpful & kind.
Raymond N. recommends Sr. Account Representative Frank Nero
May 23, 2022
My first purchase with Rosland Capital & Frank Nero was a very good experience without any problems.
Beverly W. recommends Sr. Account Representative Heather Ho
May 21, 2022
Agent was very thorough in explaining what I needed to get this transaction done. She saw that I got my precious metals in a timely manner. Thanks.
Robert B. recommends Sr. Account Representative Frank Nero
May 19, 2022
Frank has been wonderful to work with. This is my first experience buying gold... After my first purchase, it makes me feel comfortable I'm ready to make another purchase.