Rosland Capital Customer Reviews
At Rosland Capital, we pride ourselves on our ability to deliver high quality customer service. We work hard to educate our customers on the potential value of gold. Our specialists strive to understand each customer’s unique situation so that we can help them feel confident in their choices. Our customers want and deserve good service, whether it’s from a small local gold dealer or a national seller like Rosland. As such, it is critically important to us that we build and continue to foster a relationship with all of our customers, as you’ll see in the reviews below.
Below, you'll see a selection of reviews from satisfied Rosland Capital customers, with links to many more on our Reach150 site. Naturally we're proud of these reviews, our A+ rating from the Better Business Bureau, and our AAA rating from the Business Consumer Alliance. However, no organization is perfect, and we take any complaints very seriously – if you have any issues you'd like to discuss, please email our Chief Compliance Officer at services@roslandcapital.com or call us toll-free at 1-800-967-5151 and we'll do what we can to help.
Customer Reviews
Daniel M. recommends Sr. Sales Representative Chase Greenich
August 29, 2023
I have made three purchases of gold or silver from Rosland Capital over the last nine years. Senior Sales Representative Chase Greenich has made the purchasing experience easy and straightforward...I have given Rosland Capital a 5-star rating, because I feel they have done a very good job, but I have not purchased gold from any other company, to have a point of comparison.
Allen R. recommends Sr. Account Representative Heather Ho
April 15, 2023
Heather Ho is an amazing rep! She handled my transaction with professional and responsible actions....I really don't know what else to say except why trust anyone else when you can access her talent! If I could give her 1 million stars, I would!
John F. recommends Sr. Account Representative Heather Ho
March 23, 2023
Heather Ho is a star in the precious metals arena. She will take the time to educate a would be client. She is friendly, courteous and professional. I would recommend her to anyone seeking to buy gold or silver. Thanks Heather
James S. recommends Sr. Account Representative Heather Ho
March 15, 2023
To who this may pertain to. I felt compelled to give a review to Heather Ho as she has been so kind to me in my meager purchase during Covid....Each time she has seemed more interested in my well being, than trying to make a commission sale. This day and time is a rare and fresh breath of air. Thank You Rosland for having people you feel like you can trust.
Jonathan T. recommends Sr. Account Representative Heather Ho
March 14, 2023
Heather Ho is a great help with my questions and better information made simple to understand for myself with precious metals for retirement. When it's time to hang up the hat and accept its time for retirement, thank you Heather for your help along the way with your quickness to answer a call. Thank you for your service.
Robin U. recommends Sr. Account Representative Heather Ho
March 13, 2023
Heather has been a true blessing to me with her knowledge of Gold and silver! I would definitely recommend her!
Erin S. recommends Sr. Account Representative Nai Barbero
February 18, 2023
When I requested a free gold kit, I expected to be sent a packet of brochures in the mail and then left to try and figure out the rest on my own. I couldn't have been more wrong! A representative, Nai Barbero, contacted me personally, answered all of my questions.... I was blown away. My order was small, but Nai gave his time and attention to me freely and graciously. He followed through with me on every step. I could not have asked for better or more personal service.
Terry H. recommends Sr. Account Representative Frank Nero
February 17, 2023
Frank had been true to his word, easy to cooperate with and we will be glad to work with him in the future. Pleased that he was very informative.
Jana K. recommends Sr. Account Representative Shawn Tunney
February 17, 2023
Shawn was very helpful with the process as it was my first time purchasing silver coins. I will definitely contact him in the future. Very good experience! Thank you!
Shirley D. recommends Sr. Account Representative John DeMartino
February 05, 2023
I had a great experience with Rosland and John DeMartino. He was very transparent and professional. Every step of the way, he was available and patient with all my questions. I will do repeat business and refer to him. Thanks to Rosland and John.
Benjamin B. recommends Sr. Account Representative Frank Nero
February 02, 2023
Very professional, was an overall good experience easy process. Thank you!
Carolyn R. recommends Sr. Account Representative Shawn Tunney
February 02, 2023
Fast response times and very helpful. Shawn has made buying silver easy.
Mark P. recommends Sr. Account Representative Heather Ho
January 13, 2023
Again, Heather does a great job, this time in a follow-up discussion. Touching on quite a few topics related to my metals, my understanding has been greatly enhanced. Sensing her busy customer support load, I appreciate her timely response and unrushed support.
John P. recommends Sr. Account Representative Heather Ho
December 04, 2022
This was my first time buying from Rosland and it was Heather Ho who made the whole experience so easy and wonderful. She was so thorough, precise, helpful, informative on every little detail possible. I would not hesitate for one minute to use her again because that's how good she is. Thanks again Heather for the most pleasant and wonderful experience.
Joe P. recommends Sr. Account Representative Tyler Haugen
November 30, 2022
Outstanding Service from start to finish. I am very happy with the product that I ordered.
Cheryl L. recommends Sr. Account Representative Heather Ho
October 06, 2022
Heather has been extremely knowledgeable, professional, and helpful with every purchase.
Jack E. recommends Sr. Account Representative Heather Ho
October 04, 2022
Heather Ho has been my representative at Rosland Capital for the last seven years. She has lead me through a number of situations where I didn't know what I was looking for and has helped me pick out items I have always been satisfied with. Anyone interested in buying silver or gold, I would always recommend Heather Ho. She is a very high asset to Rosland Capital.
Christan N. recommends Sr. Account Representative Elisabeth Lund
October 01, 2022
I had a great experience buying gold and silver for the first time thanks to Elisabeth. She [is] a rockstar when it comes to customer service and she [is] genuine. I highly recommend Rosland.
Sherrin K. recommends Sr. Account Representative Tyler Haugen
September 12, 2022
Would not want to work with anyone else. I'm just a small investor but Tyler treats me like I'm a big investor. He's an asset for your Company.
Thomas G. recommends Sr. Account Representative Chase Greenich
August 25, 2022
Rosland Capital and my assigned account manager, Chase Greenich, have been very responsive and helpful in administering my account. They have quickly and efficiently executed my asset management orders. I have full confidence in their professionalism and competence in precious metals transactions and current market conditions. I happily recommend their services without reservation.