Rosland Capital Customer Reviews
At Rosland Capital, we pride ourselves on our ability to deliver high quality customer service. We work hard to educate our customers on the potential value of gold. Our specialists strive to understand each customer’s unique situation so that we can help them feel confident in their choices. Our customers want and deserve good service, whether it’s from a small local gold dealer or a national seller like Rosland. As such, it is critically important to us that we build and continue to foster a relationship with all of our customers, as you’ll see in the reviews below.
Below, you'll see a selection of reviews from satisfied Rosland Capital customers, with links to many more on our Reach150 site. Naturally we're proud of these reviews, our A+ rating from the Better Business Bureau, and our AAA rating from the Business Consumer Alliance. However, no organization is perfect, and we take any complaints very seriously – if you have any issues you'd like to discuss, please email our Chief Compliance Officer at services@roslandcapital.com or call us toll-free at 1-800-967-5151 and we'll do what we can to help.
Customer Reviews
Terry H. recommends Sr. Account Representative Frank Nero
February 17, 2023
Frank had been true to his word, easy to cooperate with and we will be glad to work with him in the future. Pleased that he was very informative.
Jana K. recommends Sr. Account Representative Shawn Tunney
February 17, 2023
Shawn was very helpful with the process as it was my first time purchasing silver coins. I will definitely contact him in the future. Very good experience! Thank you!
Shirley D. recommends Sr. Account Representative John DeMartino
February 05, 2023
I had a great experience with Rosland and John DeMartino. He was very transparent and professional. Every step of the way, he was available and patient with all my questions. I will do repeat business and refer to him. Thanks to Rosland and John.
Benjamin B. recommends Sr. Account Representative Frank Nero
February 02, 2023
Very professional, was an overall good experience easy process. Thank you!
Carolyn R. recommends Sr. Account Representative Shawn Tunney
February 02, 2023
Fast response times and very helpful. Shawn has made buying silver easy.
Mark P. recommends Sr. Account Representative Heather Ho
January 13, 2023
Again, Heather does a great job, this time in a follow-up discussion. Touching on quite a few topics related to my metals, my understanding has been greatly enhanced. Sensing her busy customer support load, I appreciate her timely response and unrushed support.
John P. recommends Sr. Account Representative Heather Ho
December 04, 2022
This was my first time buying from Rosland and it was Heather Ho who made the whole experience so easy and wonderful. She was so thorough, precise, helpful, informative on every little detail possible. I would not hesitate for one minute to use her again because that's how good she is. Thanks again Heather for the most pleasant and wonderful experience.
Joe P. recommends Sr. Account Representative Tyler Haugen
November 30, 2022
Outstanding Service from start to finish. I am very happy with the product that I ordered.
Cheryl L. recommends Sr. Account Representative Heather Ho
October 06, 2022
Heather has been extremely knowledgeable, professional, and helpful with every purchase.
Jack E. recommends Sr. Account Representative Heather Ho
October 04, 2022
Heather Ho has been my representative at Rosland Capital for the last seven years. She has lead me through a number of situations where I didn't know what I was looking for and has helped me pick out items I have always been satisfied with. Anyone interested in buying silver or gold, I would always recommend Heather Ho. She is a very high asset to Rosland Capital.
Christan N. recommends Sr. Account Representative Elisabeth Lund
October 01, 2022
I had a great experience buying gold and silver for the first time thanks to Elisabeth. She [is] a rockstar when it comes to customer service and she [is] genuine. I highly recommend Rosland.
Sherrin K. recommends Sr. Account Representative Tyler Haugen
September 12, 2022
Would not want to work with anyone else. I'm just a small investor but Tyler treats me like I'm a big investor. He's an asset for your Company.
Thomas G. recommends Sr. Account Representative Chase Greenich
August 25, 2022
Rosland Capital and my assigned account manager, Chase Greenich, have been very responsive and helpful in administering my account. They have quickly and efficiently executed my asset management orders. I have full confidence in their professionalism and competence in precious metals transactions and current market conditions. I happily recommend their services without reservation.
Rick W. recommends Sr. Account Representative Tyler Haugen
August 23, 2022
Outstanding service, couldn't be pleased more, once again thank you Tyler, look forward to doing business again.
Patrick C. recommends Sr. Account Representative Chase Greenich
August 22, 2022
Excellent customer service, Very informative, Very helpful, Excellent products, Excellent suggestions.
Linda B. recommends Sr. Account Representative Chase Greenich
August 18, 2022
I am so fortunate Chase Greenich helped me with my first ever precious metals acquisition to diversify my portfolio. He explained everything well and made sure I understood all the terms. Shipping was fast! He follows up promptly, returns calls and tracks values. He is my go to guy for precious metals. I highly recommend Chase to anyone even considering precious metals.
Kay W. recommends Sr. Account Representative Nicole Hillebrandt
August 09, 2022
My husband and I have really enjoyed working with Nicole. She is very friendly and knows her stuff about precious metals. We will always go with Nicole for the best service.
Mark P. recommends Sr. Account Representative Heather Ho
August 08, 2022
I appreciate Heather's willingness to take me on as a new client, my previous agents having moved on. My confidence in the eventual positive outcomes for my precious metals investments has been enhanced. Her knowledge and personability make for a pleasant and again, confidence building customer experience. I look forward to the same in all future activities.
Michael R. recommends Sr. Account Representative Elisabeth Lund
August 03, 2022
Elisabeth Lund did an outstanding job of explaining available options and the process involved as a first time buyer. She is a great asset to her team!
James H. recommends Sr. Account Representative Erik von Detten
July 30, 2022
Erik was great to work with. I recommend him.