Rosland Capital Customer Reviews
At Rosland Capital, we pride ourselves on our ability to deliver high quality customer service. We work hard to educate our customers on the potential value of gold. Our specialists strive to understand each customer’s unique situation so that we can help them feel confident in their choices. Our customers want and deserve good service, whether it’s from a small local gold dealer or a national seller like Rosland. As such, it is critically important to us that we build and continue to foster a relationship with all of our customers, as you’ll see in the reviews below.
Below, you'll see a selection of reviews from satisfied Rosland Capital customers, with links to many more on our Reach150 site. Naturally we're proud of these reviews, our A+ rating from the Better Business Bureau, and our AAA rating from the Business Consumer Alliance. However, no organization is perfect, and we take any complaints very seriously – if you have any issues you'd like to discuss, please email our Chief Compliance Officer at services@roslandcapital.com or call us toll-free at 1-800-967-5151 and we'll do what we can to help.
Customer Reviews
Dale J. recommends Sr. Account Representative Chase Greenich
December 16, 2021
Chase Greenich of Rosland Capital is my number one choice. He's professional, knowledgeable, always reachable, and treats his clients with the utmost integrity. He has earned my respect and my trust over two decades of doing business with him.
Russell M. recommends Sr. Account Representative Jon Yamamoto
November 23, 2021
A first-time buyer and I called Rosland Capital and was lucky enough to contact Jon Yamamoto. He lead me through the process step-by-step and I had no problems. A very professional individual to deal with and will surely do again.
Marcia P. recommends Sr. Account Representative Frank Nero
November 08, 2021
I was more than happy with the service I received from Frank Nero. He explained the various products in detail and I am quite pleased with the items I purchased. I will certainly call him again when I plan to buy any additional items.
Jordan C. recommends Sr. Account Representative Heather Ho
November 06, 2021
Little did we know when we submitted an inquiry to Rosland Capital for information that we would be lucky enough to receive a response from Heather Ho. We were initially hesitant and honestly a little intimidated to make a gold purchase, but Heather with her infinite experience truly made us feel confident in our purchase. She asked about our goals and made recommendations that were aligned to OUR goals, and actually recommended we purchase less.... Did you hear that? A company rep saying spending a little less will help you with your overall goals... Heather cared about what WE needed, and well that's integrity right there. We could not recommend Heather enough, wonderful lady, outstanding representative for Rosland Capital. They are lucky to have her, we were lucky SHE was the rep we connected with! There aren't enough stars to give our experience working with Heather!
Tracy H. recommends Sr. Account Representative Heather Ho
November 03, 2021
I dealt with Heather Ho at Rosland Capital LLC during October and November. Her attention to details was amazing, and I am very satisfied with Rosland Capital LLC. I will continue to deal with them and highly recommend them to others.
Kelly R. recommends Sr. Account Representative Heather Ho
October 31, 2021
Heather Ho and the team at Rosland Capital go above and beyond at every single encounter. She helps us with every step, every question and goes above and beyond to ensure we have the right information and are taking the best actions for our family and our money. Even when it's not her job, she goes the extra mile to help us find the expertise we need. We would never work with anyone else. We aren't sure what we would do without her and her expertise. Could not recommend more strongly.
Jeffrey H. recommends Sr. Account Representative Heather Ho
October 22, 2021
Heather Ho and Rosland Capital have been amazing. I have never met Heather personally but she treats me like family. I can text or call with any questions or concerns and she will respond immediately. I cannot say enough about Heather's devotion to her clients and Rosland.
Mike S. recommends Sr. Account Representative Heather Ho
October 12, 2021
Heather is very good at what she does she is like the energizer bunny when it comes to working for you. She explains everything so you understand. I have worked with other precious metal companies and when done was still not satisfied and confused. I then contacted Rosland and was lucky to get Heather as my dealer. She went way beyond my expectations. I will deal with no one other than Heather Ho.
Carolyn B. recommends Sr. Account Representative Frank Nero
September 29, 2021
It was a pleasure to work with Frank. He was knowledgeable and answered all my questions, making me feel more confident in the decision to convert our IRA to precious metals. There were no surprises because he walked me through the whole process. I can highly recommended Frank Nero at Rosland Capital. Thank you.
Todd W. recommends Sr. Account Representative Chase Greenich
September 15, 2021
I rolled over three accounts to Rosland with the help of Chase Greenich. His assistance and availability were instrumental in making the process simple. I highly recommend Chase and Rosland Capital.
Phillip D. recommends Sr. Account Representative Elisabeth Lund
September 07, 2021
My experience with Rosland Capital has been nothing but exceptional. The representative that assisted me (Elisabeth Lund) was very informative and extremely knowledgeable.
George S. recommends Sr. Account Representative Frank Nero
September 01, 2021
Frank Nero could not have done a better job in helping me. He was extremely knowledgeable, thorough, listened to me, and came up quickly with a plan for providing what I wanted. If he said he would call me at a certain time, he called. When he told me paperwork would be arriving, it arrived. Not a single glitch. No surprises. He answered the phone within two rings when I had questions and he knew it was me. Not only that, but Frank is very engaging and fun to interact with. I now have a friend in the precious metals business, and won't ever deal with anyone else.
Cathy R. recommends Sr. Account Representative Frank Nero
August 27, 2021
We had a very good experience with Frank at Rosland. He offered valuable information for us to make a sound decision about our purchase. Very service oriented and great follow up. Kept great contact with us the entire time.
Suzanne O. recommends Sr. Account Representative Heather Ho
August 23, 2021
I feel fortunate to have had Heather Ho as my precious metal representative for over 5 years. I have always felt she was there for me personally whether it's was advising me what is best to buy or sell at a particular time or walking me through the step by step process to alleviate my "ignorant fears" about the precious metal market. She is ALWAYS available either by answering her phone herself or if on another call, calling back in record time. I believe her teaching skills are invaluable. Being a Pharmacist, I can gobble up science & medicine with ease but "precious metals" was a foreign language to me. Heather is a translator par excellence! I trust her implicitly and am very grateful for her expertise! Choose the easy & safe way. Start your precious metal search with Heather Ho at Rosalind Capital! I am honored to submit this recommendation without reservation.
Robert K. recommends Sr. Account Representative Heather Ho
August 19, 2021
My wife and I feel very lucky to have Heather as our Rosland Capital Account Representative. She is extremely knowledgeable and very professional. We both enjoy talking to her. Thank You Heather!
Donnetta P. recommends Sr. Account Representative Heather Ho
August 10, 2021
Heather was very very helpful in my husband and my purchase of gold coins. She was very patient, explained everything, and returned her phone calls as promptly as she could. All in all, a very pleasant, honest and sincere lady to do business with. I would do business with her again. Thank you Heather.
Kathy P. recommends Sr. Account Representative Heather Ho
August 01, 2021
Heather Ho!!! Look no further. She is the person you want as your guide, if you are an expert or first timers, like my husband and me. With the uncertainty of the economy and the scary times we are facing we were getting very anxious to protect our modest savings. After doing a bit of research, we decided to look at precious metals. We looked up the big well known, best rated companies and my husband liked what he saw with Rosland Capital. He was really taken with the reviews of Ms.Heather Ho. He called Rosland and was sent a few brochures about the company and an education on gold and silver. To be honest we needed an expert to walk us through this process. This is our future we are trying to protect. Enter Ms. Heather Ho. I believe I spoke to Ms. Heather first. It was just an easy conversation. We discussed Rosland Capital and we discussed gold and silver. She told me to look over the brochures with my new found knowledge from our conversation. I am disabled and Heather took that extra time and care with me that I needed. Heather may work at Rosland, but she was more concerned about our needs than any commission. We had several wonderful conversations before we even got down to business and numbers. She is professional, warm, patient, and just a pleasure to do business with. An important note: She walked us through the whole transaction. She did all the heavy lifting in a perfect package, making the whole process simple and easy for us. She tracked the package until it arrived safely at our door and was there to make sure every item that arrived was counted for, and in perfect condition. You need Rosland Capital because they are fortunate enough to have Ms. Heather Ho on their team. Heather Ho is "Family" now. Sincerely, Kathy and Dan
Thomas and Mary Alice F. recommend Sr. Account Representative Heather Ho
July 22, 2021
Heather is not only a 5-star representative, but also a 5-star personality. Her knowledge and experience with these purchases is just outstanding. We highly recommend Heather to anyone looking to learn about metals and to learn what to buy today.
William C. recommends Sr. Account Representative Nicole Hillebrandt
June 24, 2021
She took all the time necessary (in spite of my myriad questions) to explain the entire process from placing an order to taking delivery, as well as all pricing details. I look forward to my next transaction with her.
Bill and Myra R. recommend Sr. Account Representative Frank Nero
June 22, 2021
I was needing some guidance on how to obtain some precious metal to have on hand because it was beginning to look like our public servants were planning to make us their servants. I knew that there was no reliable place to get the metals locally, and I had seen an ad on tv for Rosland Capital. I called the number given on that ad, and Mr. Nero answered the phone. He was so helpful, answered all my questions, and I decided he was the person to help me get started purchasing exactly what we needed. He was so personable and great at explaining in detail each step to make the process easy and quick. I actually had contacted a different firm a few weeks earlier, but I felt a lot of pressure from them, so I kept putting them off. The answers they gave me were not straight-forward, but very pressured. Not so with Mr. Nero. My purchase has been completed with him and Rosland Capital, and maybe sometime in the future, I can do business again with him and Rosland.